Post
by Ed.YEO » 25 Dec 2013 14:50
Shopping and Customer Service experience often differs between different individuals expectation and what they do get in different situations.
Should anyone of you can recall, there was a new member several months back is "pissed off because of lao Goh's rejection of service" that in the end he hurt himself while trying to do his own DIY on the watch which he brought to see lao Goh initially. Follows by shooting on one another from members to members, in the end, he left for good. Who's right who's wrong... very hard to determine. Because, if we're to determine, the argument goes on again.
Off topic abit... last saturday i went to SimLim Tower to shop for rechargeable batteries. Came to this shop @ basement, where there was only this middle age lady serving customers @ the counter, while there was a old tech working in the small room, maybe doing some kind of repair or refurbishing works or some sort... At 1st round, i just glance on the showcase for the battery models. Then walkoff to other floors, before going back to the same shop again roughly 20mins later. 5mins later on the 2nd round, the uncle come out from the small room, to take over the lady while she goes to the room, perhaps to check on stocks. Came a young chap, probably in his 30s, walk in to the shop, looking out @ the measuring instrument section, pull a piece of a product, and ask the busy lady how much does it cost.
Chap: Does this works with XXX specs?
Lady: This can be expensive for your requirement. Perhaps you might want to take a look at the other one @ X(another row/display location).
Chap: I'm asking will it works, i don't care how it's priced.
Chap: I have the money to spend. Don't tell me where to go.
Lady: ...(speechless... proceeds to do whatever she needs to do in the small room)
Then the chap walks off. I was like "WTF??? No patience? Or money big?" So as the looks on the other customers there.
There will always be 2 sides of a story.
On one side, the lady can be trying to be helpful to advise on the correct specs to the chap. On another, if she see the chap as a younger individuals still in study, that particular product may not be budget friendly to him.
On one side, the chap could be hunting for future specs compliant device. On another, "WTH?? you think i cannot afford?"
So... who's right who's wrong... will always be debatable in the end... with no ending conclusions unless the service giver, and the service expector comes close to one another face to face in a transaction.
yan sang yew guo dak fai lok, zao yew dui yan hor see zou luo jik xing geh fan sik yu goon cha, ng hai zou yoo chun mong mok dek pan duun... yoo guo yi liong din doh mou geh wa, yat gor yan geh yat sang zao guo dak gey pok gai loh...